Shipping & Delivery

Please note that these postage guidelines apply only if cleared payment has been received in full, and if your address is confirmed (if paying via PayPal). These postage deadlines exclude weekends or bank holidays.

It will take 3-7 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Saturday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 2-5 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Europe and International

International orders are usually sent with DHL or Royal Mail. Delivery within Europe usually takes between 3 and 7 working days, and to other parts of the world around 1 week, but no guaranteed delivery time can be given. Recipient must be available to sign for the package.

We cannot ship to PO boxes.

Jenevesalon cannot be held responsible for any import duties that the recipient may have to pay. It is the buyer’s responsibility to inform themselves about their country’s regulations.

Please note that if you live in the European Union, you will NOT have to pay import duties.

Please Note:

We send all items by registered post, and a signature will be required. If you are not available to sign for your package, it will usually be returned to your local sorting office. If you do not pick up your package from there, it will be returned to us. If this happens, we will require you to pay an additional postage charge before we send the items to you again. No exceptions will be made.

Please make sure your delivery address is correct and complete BEFORE paying – both in the shopping basket and in PayPal (if using PayPal). We cannot be held responsible for delivery delays caused by an incomplete/incorrect delivery address. If the package is returned to us for this reason, we will require you to pay an additional postage charge before we send the items to you again. No exceptions will be made.

Important Note For European Customers – Delivery With Dhl Or Royal Mail:

Delivery of wigs is usually with DHL or Royal Mail, with the option of additional insurance. DHL or Royal Mail have an excellent track record and packages are very rarely lost or damaged. However, please note that if you choose not to add insurance (standard delivery), DHL or Royal Mail will pay NO compensation in the event that your package is lost or damaged in transit. We will therefore not reimburse you if this happens.

Discreet Packaging

Please note: we never use the words “lace wig/lace wigs” nor do we make any other reference to hair replacement on any of our packaging, so please be assured that your order will be packaged discreetly – we know that most of our customers prefer it this way.

However, when sending to countries outside of the European Union, we are required by law to provide information about the contents of the package on the customs documentation.