FAQs

All successful orders will have an order confirmation email sent to your registered email address. If you have not received any confirmation email after you have placed your order, please contact us for assistance. You may also want to check your spam folder to see if our emails have gone there.

You can still make changes to your order if we have not yet sent your item or if we have not yet started production of your item. Please contact us of your changes to make within 24 hours after you have placed your order.

On checkout before you make payment, please enter the discount code in the box and enter apply. You will then see the discount being applied to your order.

We do offer discount to bulk lot order. If you are interested, please contact us and give us details of your order including style numbers and quantity for a price quotation.

In some cases we may accept cancellation if an order has not yet been shipped, but we must also receive the cancellation request by email within 24 hours after the order was placed. Any order cancellation will result in a 20% cancellation fees applied to the order amount (excluding shipping cost). For customized or made-to-order wigs order, we are unable to cancel order.

If you are not satisfied with your purchased item, you could return it to us for a refund of the item price only. The returned item must be in its original new condition with the tag attached or the WIF card enclosed. Items that have been used will not be accepted for return. Customized item, such as color, style or fitting has been customized, will not be accepted for return as well. Postage to return the item will be paid by customer. We do not, however, offer any exchange of item.

Handling time usually takes about 3-7 working days, however it can also be different for some items, so please refer to the individual product page for details. For made-to-order or customized items, they require a production time of about 25-40 working days. This will be stated clearly on the item’s listing.

Delivery by regular air mail usually takes about 10 to 20 working days which is about 2 to 4 weeks while delivery by expedited shipping usually takes about 4-9 working days. Delivery time does not include any handling time and production time.
Several factors could affect delivery time, such as custom inspection, peak season for postal service such as Christmas, recipients’ local postal service, and extreme weather conditions. Please note that the delivery period could be delayed due to increased security measures on all inbound international air mail packages. Delivery by regular air mail to Brazil and some South American countries could take up 1 to 3 months because of local custom check and local postal service.

We offer expedited shipping which you can choose this option at your payment checkout. Delivery time for expedited shipping could differ for every country and it is normally between 4 to 9 working days. We suggest that you contact us first if you are targeting for a specific arrival date.

Yes, we will send you a delivery confirmation email with tracking number provided.

We will arrange to re-send the package to your new or correct address after we have received the returned package. Buyers are responsible for the postage to re-send the package.

We accept PayPal and credit card payment.

No. You could complete your order as a guest and simply fill out your credit card information at PayPal to complete the transaction. Alternatively, you could sign up for a PayPal account which is a very convenient and secure way to make online purchase.

Shipping charges do not cover duty and taxes. Customers are responsible for all applicable duties and taxes associated with the shipment. We do not accept any returned packages because buyer is unwilling or fail to pay custom duties and taxes.

Washing & Care Instruction is as below:

• Run the fiber with fingers gently and thoroughly.
• Add one tablespoon of mild shampoo to a sink filled with cold water.
• Put the wig into the water for one minute and wash it gently.
• Rinse well in cold water for a few times or until thoroughly rinsed.
• Shake it out carefully and dry the wig with a towel. Let the wig dry in a natural way.
• Do not use curling iron or straightening irons to style the wig unless specified with heat resistant fiber.
• Do not style the wig until it is completely dry.
• Hair setting is not necessary since the curls will be back into their natural form when hair is completely dry.
• To maintain its natural texture, minimize constant brushing and pulling of hair.

Our wigs come in a variety of sizes ranging from small to large.  Upon request, you can get one size which can fit a 22″ head size, and there are hooks inside the wig to adjust its size. However, please note that everyone’s head size and neck length are different and these factors could make the length of the wig vary from the length of the wig shown in the pictures.

Due to different monitor settings and the lighting of our photo-shooting, there is a chance that colour that appears on your monitor could vary slightly from the original colour of the wig.

With a measure tape, begin at the front of your hairline and wrap the tape behind your ear to the nape of your neck around to your other ear until the tape meets again at the front of your hairline. The comfortable elastic/cloth material is stretchable and can fit most head sizes.

(1) Most wigs have adjustable tabs at the neck to adjust the cap up to 1″ for a comfortable and secure fit.

(2) For centimetres to inches conversion: 53.5 centimetres is equal to 21 inches,56 centimetres is equal to 22 inches, and 58.5 centimetres is equal to 23 inches.

As your head size and neck length are different from our mannequin, it could make the length of the wig different from the length of the wig as shown in the pictures.

All our wigs come with 2 adjustable straps on both left and right side in the inner lining. These can be used to make a wig quite tight on your head so that, in most cases, it would be hard for it to fall off. If you want extra security, wigs can be further secured by using bobby pins through the wig or at the edges of the wig.

There are two options that work quite well for our clients with longer hair. Some of our customers wrap their hair around their head and pin it in place underneath their wigs. You can also wear a wig cap (a head cap that may be worn underneath the wig). The wig cap fits tightly (but comfortably) over your hair and keeps your hair in place.

Using a wig cap is mainly a matter of personal preference. Most of our customers, whether they have long or short hair, prefer to use wig caps because it holds the hair in place better and helps to keep the wig cleaner. In some instances, it may also prevent hair breakage due to the wig cap rubbing against the scalp.

It is normal for long hair wigs to get tangled up. When that happens, you may use a large tooth comb to work on the fiber from the lower part first, then bit by bit move it towards the root. Please remember not to comb the hair from the root to the tips in a stroke or back comb the hair.

Yes. Our wigs may be trimmed or styled just like normal hair to suit your needs. However, please note that, due to the product nature, we do not accept any return which has been worn, trimmed or styled.